1. Who we are
Poshaak is an online marketplace based in Nepal. We connect independent sellers with buyers. We are not the seller of the items listed here — each item is sold by the shop shown on its product page, and your contract for that item is with that shop.
2. Your account
You sign in with your mobile number and a one-time code sent by SMS. Keep your phone and that code to yourself: anyone with them can access your account and place orders. Tell us straight away if you lose control of the number.
- You must be old enough to enter a contract under Nepali law.
- One account per person. Do not share it or sell it.
- If you change your mobile number, verify the new one before your old SIM is reused.
3. Orders and prices
Prices are in Nepali rupees and include the taxes shown at checkout. Placing an order is an offer to buy; the contract forms when the seller confirms it. If an item is mispriced or out of stock, the seller may decline the order and you are not charged.
Delivery charges and estimated times are shown before you pay. Cash on delivery, eSewa, Khalti and IME Pay are accepted where the seller supports them.
4. Delivery
Sellers arrange delivery, either themselves or through a courier. Estimated dates are estimates, not guarantees — weather, strikes and festival traffic all affect them in Nepal. Risk in the item passes to you on delivery.
5. Returns and refunds
You may request a return within the window shown on the product page, provided the item is unused, unwashed and in its original packaging with tags attached. Underwear, swimwear, pierced jewellery and custom-made pieces cannot be returned for hygiene and made-to-order reasons unless faulty.
Approved refunds go back to the original payment method, or to your Poshaak credit for cash-on-delivery orders, normally within 7 working days of the item reaching the seller. A faulty or wrongly described item is refunded in full, including delivery.
6. If you sell here
As a seller you are responsible for the items you list, for describing them accurately, for dispatching them on time, and for the taxes you owe on what you sell.
- List only items you have the right to sell. Counterfeits are removed and the shop closed.
- Photographs must be of the actual item, and sizes and materials must be accurate.
- Honour the return window shown on your listings.
- Subscription fees are charged monthly or yearly in advance and are not refundable for a part-used period.
- We may pause or suspend a shop that repeatedly cancels orders, ships late or misdescribes items. Suspension takes the shop and all its listings off the marketplace.
7. Payouts
We collect payment from buyers and settle to sellers after the return window closes, less our commission and any refunds or chargebacks. Where a courier collects cash on delivery, settlement follows that courier's remittance schedule.
8. What you may not do
- Use the site to break the law, or to sell anything the law does not allow you to sell.
- Interfere with the site, scrape it at scale, or attempt to reach accounts that are not yours.
- Post reviews you did not earn, whether for your own shop or against a competitor.
9. Our liability
We provide the marketplace, not the goods. Where the law allows us to limit liability, our responsibility to you for anything arising from an order is limited to the amount you paid for that order. Nothing here limits liability for death, personal injury or fraud.
10. Changes and disputes
We may change these terms; the date above tells you when they last changed, and continuing to use Poshaak after a change means you accept it. These terms are governed by the law of Nepal, and the courts of Kathmandu have jurisdiction.
Something wrong with an order? Contact the seller first through the order page. If that does not resolve it, write to support@poshaak.com and we will step in.